OUR GUARANTEE IS SIMPLE - if you don't like anything you order from us, simply send it back in new condition and we'll refund your money (less shipping costs).
ALL MAJOR CREDIT CARDS ACCEPTED through our secure shopping cart, including Visa, Discover, MasterCard, and American Express. You can also give us a call with any questions you have, or to use your credit card - 800-838-HIKE(4453). You may also mail in a check for the amount of your order plus shipping and sales tax (if any). For online orders delivered to Arkansas addresses, the final sales tax will be calculated manually - there are more than 500 different tax rates in Arkansas! There is no sales tax added to out-of-state orders. We are a two-person shop and all orders and credit card information is handled by either Tim or Pam. And we don't sell your personal information.
ALL PRODUCTS ARE IN STOCK AT ALL TIMES (except for prints, which are made to order), and we ship your order within two business days - most of the time within one business day.
SHIPPING: All orders will normally be processed and shipped within two business days, and the shipping charge will be $6 per order no matter what you order or how many items you order. We will ship First Class, Priority, Media Mail, or UPS depending on the product and your location. We normally have no way to get an item to you overnight (although sometimes the post office will deliver overnight within Arkansas) - check with your local book or outdoor store to see if they have the item in stock, or wait until you get to Arkansas - most book and outdoor stores in the state stock the guidebooks.
Let us know anytime if you have questions or comments. And THANKS for visiting our web site!
See ya in the woods,
Tim and Pam Ernst at Cloudland